Customer Success

Customer Success Manager

Tel Aviv

Description

Attribute, a dynamic and innovative startup, is looking for a Customer Success Expert to join our team. At Attribute, we are pioneering cutting-edge technology in the field of FinOps, aiming to revolutionize financial operations through advanced data analytics, automation, and actionable business insights. This is a unique opportunity to contribute to a game-changing solution that is set to transform the industry.

Responsibilities

  • Guide new customers through the onboarding process and handle Level 1-2 support inquiries.
  • Build strong, meaningful relationships with customers, fostering loyalty throughout their entire journey with Attribute.
  • Collect and communicate customer feedback to enhance our products and address customers’ business needs.
  • Take ownership of customer success, ensuring customers derive maximum value from our products by understanding their goals and challenges.
  • Collaborate effectively with cross-functional departments, including R&D, Product, Sales, and Marketing.
  • Identify and pursue opportunities for account growth and expansion.
  • Deliver a comprehensive value journey for customers, driving adoption and optimizing their use of our products to achieve their objectives.
  • Introduce customers to new features and services while providing valuable feedback to support continuous improvement.

Requirements

  • A strong customer-focused mindset with the ability to understand customers’ key needs and align the organization to meet them.
  • Proactive, self-motivated individual with the ability to quickly learn and master the product while serving as a customers’ advocate.
  • Exceptional communication and presentation skills, both online and in-person.
  • Highly organized with excellent attention to detail.
  • Advanced proficiency in English, both written and verbal – a must.
  • Solid knowledge of cloud infrastructure on AWS and GCP – a must.
  • Proven experience as a Customer Success Manager or Technical Account Manager in a fast-paced, high-growth B2B organization is a plus.
  • Experience in the FinOps domain is a plus.
  • An engineering background is a plus.

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