Description
Attribute, a dynamic and innovative startup, is looking for a Customer Success Expert to join our team. At Attribute, we are pioneering cutting-edge technology in the field of FinOps, aiming to revolutionize financial operations through advanced data analytics, automation, and actionable business insights. This is a unique opportunity to contribute to a game-changing solution that is set to transform the industry.
Responsibilities
- Guide new customers through the onboarding process and handle Level 1-2 support inquiries.
- Build strong, meaningful relationships with customers, fostering loyalty throughout their entire journey with Attribute.
- Collect and communicate customer feedback to enhance our products and address customers’ business needs.
- Take ownership of customer success, ensuring customers derive maximum value from our products by understanding their goals and challenges.
- Collaborate effectively with cross-functional departments, including R&D, Product, Sales, and Marketing.
- Identify and pursue opportunities for account growth and expansion.
- Deliver a comprehensive value journey for customers, driving adoption and optimizing their use of our products to achieve their objectives.
- Introduce customers to new features and services while providing valuable feedback to support continuous improvement.
Requirements
- A strong customer-focused mindset with the ability to understand customers’ key needs and align the organization to meet them.
- Proactive, self-motivated individual with the ability to quickly learn and master the product while serving as a customers’ advocate.
- Exceptional communication and presentation skills, both online and in-person.
- Highly organized with excellent attention to detail.
- Advanced proficiency in English, both written and verbal – a must.
- Solid knowledge of cloud infrastructure on AWS and GCP – a must.
- Proven experience as a Customer Success Manager or Technical Account Manager in a fast-paced, high-growth B2B organization is a plus.
- Experience in the FinOps domain is a plus.
- An engineering background is a plus.